RETURNS POLICY
We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund of the item’s value (excluded shipping costs), store credit, or an exchange.
Our policy lasts 14 days. If 14 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange.
RETURN PROCESS
All returns must be postmarked within 14 days of the date of receipt. To return an item, firstly you have to inform us by email to warranty@echoneutra.com address, explaining us your intention, then place it securely in its original packaging and mail your return to our headquarter (the following address).
ENCQ S.r.l.
Attn: Cristiano Quaglia
Piazzetta Carlo Rosso 3
35028 Piove di Sacco (PD)
Italy
All returned items must be in new and unused condition, with all original tags and labels attached. The extra straps or other items must also be in the original packaging.
The goods are your responsibility until we receive them so please use a tracked and signed delivery service to track the return of your parcel. Please retain a proof of postage receipt until you’ve been credited for your return. ENCQ Srl is not responsible for items lost in transit.
EXTRA EUROPEAN UNION CUSTOMERS:
We kindly ask you to contact us by email at warranty@echoneutra.com before proceeding with the return of the items as some customs documents may be required for the shipment: if absent, these documents can cause delays in the return of the watch.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please allow at least 30 days from the receipt of your item to process your return.
The shipping costs to deduct to the order amount in case of return, differs accordingly to the country of purchase, as reported in the following table:
EXCEPTIONS
For defective or damaged products, please contact us at the customer address warranty@echoneutra.com to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: info@echoneutra.com
